At the 2026 World Robot Conference, JD laid out a robotics service strategy: over five years it will build an after-sales repair network across more than 100 countries and create more than 100,000 robot-repair engineer jobs.
JD plans ten training and certification centres in China and aims to train over 100,000 repair engineers covering robots and smart-home after-sales. Its first batch of front-line staff, couriers, warehouse keepers, and quality inspectors, have already retrained and taken posts at repair centres.
The programme rests on a ‘robot ambulance’ launched in April and an industry-first ‘cyber-medical’ system for humanoids, quadrupeds, and companion robots, covering basic repair, fault diagnosis, battery swap, testing, cosmetic care, and recycling. Domestically JD runs eight major repair centres on its nationwide logistics network. A self-built service SaaS handles fault warning, smart dispatch, and on-site or return repairs.
Europe is live
In June, JD took JoyRobocare to Europe, opening robot-repair centres in Bedford, United Kingdom, and Duisburg, Germany, with mobile ‘ambulance’ coverage across the UK, Germany, France, and the Netherlands. It has also set up service centres in the UAE and the United States, so a broken robot need not ship back across a border to be fixed. For European buyers betting on Chinese robots, local repair is the missing link between a cheap purchase and a dependable fleet, and JD is moving to own it.
Editor’s note: This is an adapted translation of the original Gasgoo report. It has been trimmed and restructured for readability for an international business audience.